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150+ ★ ★ ★ ★ ★ Reviews and Counting!
  • Renée Lim

    I had been looking for a product that could effectively clean my husky's ears for quite some time. I ordered several items from Pawrus, one of them being the the Ilium Oticlean Solution from Troy Labs. Kevin, the co-owner of Pawrus was really helpful in recommending me this product which has been working great so far! I really appreciate this personal touch and it is evident that these people who own the store really are genuine animal lovers as well. Keep up the good work guys!

  • Anthony Francis Song

    The customer service reached out to me via IM and I am impressed with the level of personal support on my queries on the products! Cheers!

  • Annie Teo

    After trying the services of many online pet stores, I found Pawrus Singapore to be one of the most professional, with exceptional customer service that comes together with great prices! Keep it up!

  • Jo Chan

    You guys give great service and a wide range of healthy products. Wishing you all the best in your coming year in your business.

 
  • Timo Teo

    The service is very fast and the seller kept us updated on the purchase. Very good bargains too.

  • Sebestian Tan

    Jasmine, thank you so much for your exceptionally good service. I love your sincerity and your patience. Keep up the good work. - Sebastian

  • Ng Pei Chin

    Superb service! Jasline and Kevin don't just sell their products. They are very much willing to share their knowledge. And Jasline will always patiently answer my questions. Very appreciative of their great service!

 
  • Susan Lim

    My puppies got ticks recently and i used the tick spray , fleatrol plus, quick dry insecticidal spray which i bought fromJasline. It work well, thank you for the recommended and superb customer service from Jasline

  • Belinda Yong

    I support Jasline n Kevin as they provide good service. They are young small entrepreneurs, I hope they will do well for their future. 加 油。

  • Sophia Wee

    Excellent service Jasline and Kevin. They are very willing to share their knowledge, give helpful advise, and answer my questions patiently. Really appreciate their good service, I ordered several items, although this was my 1st order. Will support and recommend friends to their service!!!

  • Wong Jia Wen

    I purchased several treats from Pawrus and my doggy really enjoyed them! I especially like PetMatrix SmartBones Play Time Chews because it had chicken treats inside (which made sounds when shaken) and I could play with me dog before giving him the treat. Kevin and Jasline were also very helpful and made great recommendations! Will purchase more treats in the future!

 
  • Belinda Ng

    Excellent service n friendly guy will buy from you and recommend friend to buy from you yr product is very good quality n my friend dog mei mei like so mch

  • Christen Lim

    thanks for entertaining my last min order as well as doing the night delivery. much appreciated

  • Annie Teo

    I order my dog shampoo for them . Fast deliver and given free treats . Will purchase again . Thank u

 
  • Ruffles Yelp

    I was informed by Jasline the Virbac ear cleaners i ordered were out of stock. Sge quickly recommended Ilium Oticlean instead. Upon learning that my dog has sensitive ears, she helped compare both ear cleaners' ingredients for me. But she was alittle inflexible in not allowing me to still use the SG50 coupon as my total purchase amount fell below required amount when i switched my order to their recommended ear cleaner product (had no such issues with other online pet product companies still honoring free delivery or similar discounts when the issue was due to them allowing an online order but running out of stock). Besides that, with the delivery arrangements, free small Smartbone treat and personalised card from Jasline, followup service to confirm order was received and additional info on the supplements i purchased, service was good and efficient.

  • Thomas Sia

    Bought the Prozyme from Pawrus and improved my dogs appetite. Delivery was fast and seller is very responsive. Great buying experience.

  • Cheryl Koh

    Very friendly service. Prompt delivery as well. Will order again. Thank you.

  • Jonathan Eng

    Excellent service!! I was surprise to receive a text message and realised it was Jasline from Pawrus. She reconfirmed the items I ordered and make sure I know what the purpose of the items are for. It is my first time ordering Pet products online and I will definitely shop at Pawrus from now on. Keep up the good work!!

 
  • Kai Liang

    Excellent service! Bought some vitamins for my pug and everything was done smoothly.

  • Dee M Ismail

    thank you Jasline for the amazing service. item arrived well packaged along with a sweet note & some sample treats. will definitely shop again with you!

  • Kara Chng

    Definitely one of the best service I've ever come across! Jasline texted me personally and she was so friendly and super patient with all my enquiries. She even took the time to advise me on what I can do to help my frenchie (that has terrible allergies) in details! Thank you so much Pawrus!

 
  • Hui Jin Teh

    I am a new dog owner - and was overwhelmed by the variety of food and supplements out there.. Every pet parent wants the best for their furkid - this is where Pawrus came in. They helped picked out the essentials for Faith and also recommended supplements based on her needs. I have bought multiple times from them - their service is prompt and friendly. Delivery is flexible and always on time!

  • Jasvin Wuu

    Great service! Gave me advice on their website online chat, explained clearly on certain product shortage and refund was given really quickly, and even gave me free vitamin samples cos I briefly mentioned my doggy has flaky skin. It was a great pleasure shopping here!

  • Karen Bouju

    Being very busy , I do not have much time to sort or examine products for my dog who in my opinion deserve the best as incontestably has given me the best. Recently, I got to know about Pawrus online pet supply services and was very pleasantly serprise that Mr Kevin Yeo, co-founder, has actually replied to my enquiry very promptly, before he took my orders, he asked questions about my dog to understand her conditions and needs. With these sincere gesture and attitude, evidently for the well being of the animal. I am confident to say that Pawrus is definitely the most honest and reliable supplier I have encounter. Good luck Pawrus

  • Serene Lum

    Pawrus managed to get hold of the products I wanted which was sold out everywhere and even delivered almost immediately! Pawrus was the only one who extended their help further to search for my items. The rest simply told me out of stock. Excellent service!

 
  • Ann Zio

    Friendly service. Received my item in few days with a small free gift and a handwritten thank you card. Jaslin really take importance of every customer and will also arrange the delivery personally. Thanks so much.

  • Andri Rashid

    I am definitely looking forward to more items from seller!!!! One of the nicest sweetest most honest seller ever ...had my doubts due to the lack of reviews, took a chance and never regretted making it ..definitely the best seller ive encountered !!! Highly recommended to all and will definitely recommend them to my circle of friends..

  • Joanne Chen

    Pawrus is really wonderful. I purchased enzymes and vitamins for my little girl and I really appreciate how Jasline & Kelvin came all the way and spent time with us, educating us not only on the supplements but also advised us on the diet for our underweight puppy. It goes to show that they are not only selling their products but also building relationship. This is how differentiated their service is from others. Thumbs up and keep it going Pawrus!

 
  • Irene Tang

    Fast delivery, gv me samples of probiotics & supplement to try (personal touch). Follow up if all items ok

  • Angeline Teo

    Excellent service! Glad that Jasline messaged me to check on the suitable delivery date and time before delivery. Gives me the extra assurance!

  • Joanne Xu

    Highly recommended. Very personalised service. For the same product you can get it anywhere, but you will never get the same service. Pawrus is my preferred shop for supplements for as long as my pet lives.

  • Joshua Mony

    Have been buying food for my 2 big dogs from Pawrus for a few months. I find them very helpful and knowledgeable. Service is very good. Delivery is fast. And Prices are Attractive

 
  • Lucki Goh

    Jasline is really very helpful and patience with all my enquires. Good advises was given even before I confirmed the purchase from Pawrus. Would definitely come back to Pawrus if I need anymore supplies. Thank you so much!

  • Vivien Chia

    Excellent service and knowledge of what I inquired about for my pet cat. Kevin also recommended me which product would with help my cat's problem. Will buy from Pawsrus again.

  • Foo Mary

    Very Responsive n Speedy Delivery! Highly recommended

 
  • Cass Low

    Excellent service! Thanks Jasline for reserving the toothpaste for me while I'm away for vacation. Very helpful and friendly. Highly recommended to friends.

  • Vins Cheng

    Received Items, Start Using, She drinking alot water now, thanks for the fast delivery even when i order it very last min. ( Today Order, Tomorrow Deliver )

  • Bronson Teo

    Great place to shop for pet owner. You guys must check out this place.

  • Mark Adam Collins

    Great product and service. I love my purchase very much. Will look to do more business in the future

 
  • Winnie Tham

    Very helpful & prompt delivery. Will definitely come back for more.

  • Lim Liying

    Very professional and efficient!! Jasline is very patient with enquiries and needless to say provides quality customer service. Will definitely purchase from Pawrus again

  • Muradz I'rulz

    Pawrus...very responsive...very honest...and most importantly very patience in answering my questions..double thumbs up...definitely goin to shope more...!!!

 
  • Elaine Wee

    I came across Pawrus on Carousell and I was really happy with the prompt responses to my enquiries. Friendly seller with great customer service

  • Tiffany Chang

    I cannot give enough praises to Pawrus, order to delivery of the products took less than 9 hours. Wonderful service, will definitely order again. I hope you would have more product variety in the future so that I can order everything from you!

  • Chin Yi Shuen

    Great pricing and personalized service. Would definitely buy from them again in the future.

  • Michelle

    Pawrus is very responsive to customer and the prices of dog items are very competitive. I will purchase from them again.

 
  • Nur Hazirah

    Thumbs up for their prompt replies. Texted Jasline to enquire on one of the products. Since it was the first time that my cat was sick, Jasline gave some advises on what to do. And she is really friendly! Thank you so much!

  • Jeane Ang

    Good services, prompt delivery and nice and friendly bosses. Keep up the good works.

  • Florence Lim

    Really excellent service from jasline. She text me not long after i sent in my order and items were delivered the nx day even thou i ordered on friday. She also clarify all my doubts. A lot of free samples was given and will definitely come back again.

 
  • Shermaine Sng

    Very friendly and informative! Not to mention price competitive. Loved that the free samples they gave were very useful for my dog. Can tell the owners are passionate about this business & look to retain customers

  • Diana Japutera

    Pawrus is the best!!!!:) The best and most excellent service that I ever had...I never expected that Jasline from Pawrus personally texted me...She is really kind, sweet and very helpful when I need some advice for my dogs' shampoo. It is highly recommended! quick delivery and even I received some small free gifts and handwritten thank you card. It is so sweet:) thank you Pawrus!! Thanks Jasline

  • Kenny Tan

    extremely helpful from start to end to ensure that product was sent to the correct address and received on time. couldnt have asked for better customer service

  • Charmaine Nai

    Seller is friendly and very prompt in replying. Excellent customer service!

 
  • Nevaeh Gayathiri Knight

    Pawsrus are phenomenal and I'm ecstatic I came across them when I needed a new store to purchase necessities for my dogs. Jasline is extremely patient, and does her best to accommodate my needs and wants, tossing recommendations along the way, aiding the arduous task fur-parenting in Singapore. (;

  • Hannah Ler

    Highly recommended as Pawrus stocks good quality, organic supplements.

  • Rachel Ng

    Great Service! I ordered an item through Carousell. Replies were fast & Jasline was friendly! Furthermore, they offer good prices! My item came promptly with a thank-you note & sample supplements. Many thumbs up!!

 
  • Grace Jiang

    I bought the dermcare oatmeal conditional via carousel and they are very responsive to the messages. I opt to have the item delivered to me and they even gave me treats samples for my chihuahua.

  • Edison Chua

    Responsible seller and great experience of dealing. Seller shared a lot of advises and ideas. Highly recommended!! Will definitely purchase again.

  • Evelyn Tan

    It was my first time ordering from Pawrus and I was pleasantly surprised by the personalized and prompt service from Jasline. Highly recommended to all pet owners. Besides the excellent service, they offer competitive prices and even gave free samples.

  • Grace Cruz

    Very pleasant and excellent service!

 
  • Jimmy Ong

    Just ordered the Kala Health Dermatrix tablets on Thursday and the item was delivered to us Saturday afternoon. Kevin was very friendly and helpful giving us tips on taking care of my six months old pug. He even included a dog treat and some Vitalmix samples for us. Great service and reasonable price! Thanks guys :)

  • Muhd Hamizan

    Very good service by seller. Trustworthy and immediately replies and responds to any changes. Very recommended.

  • Nast Low

    Fast delivery and received my order the next day. Seller was nice to text me before arranging delivery and was able to accommodate my request for urgent delivery even it was my first time purchase from them :)

 
  • Lucas Ho

    Best service from Pawrus! Was informed early that the product that I wanted did not have enough stock. Even though the remaining products delivered did not meet the free shipping requirement, J was nice enough to waive off the delivery charge for me. Also, the delivery was provided in a timely fashion. Fuss free. Will be a regular customer as long as service satisfaction does not drop!

  • Raymond Ma

    Enquiries were answered almost immediately by Jasline via text and stock of products were checked immediately upon enquiry! Kevin was really helpful with explaining how to use the lead that I bought. Definitely recommend Pawrus for any pet supplies!

  • Eunice Yvette Ng

    Excellent Service by Pawrus Singapore!

  • Janelle Chang

    Prompt response and good service. Appreciate seller advice on the type of supplements most suited my furkid after asking some questions. Thanks for the sample pack and rebate too. Will patronise again soon.

 
  • Jocelyn Kaylee Neo

    Freaked out when my dog accidentally consumed ant poison and urgently sought Kevin's help. Not only did he reply quickly, he even provided me with all the information I needed to be put at ease (for a moment I thought he was more anxious about my dog than I was :') ) I knew what odd behaviors to look out for in my dog only with Kevin's advice. Pawrus's service's moment of truth came when Kevin addressed my dog by its name, even though the last time I mentioned it was almost a year ago. Only goes to show that the people helming Pawrus really care about their customers and dogs. Thank you Kevin, and thank you Pawrus!

  • Phoebe Tan

    Prompt delivery! Item delivered as described with free samples too! Pleasant transaction! Speedy replies, kept item for me even when I was overseas and couldn't make payment yet. Thank you!

  • Edmund Yeow

    Very satisfied with their products. Prices are reasonable and in good condition. Recommended to purchase from them!

 
  • Alan See

    Not only the response was fast, Jasline also help to give some valuable advises. Excellent service, thumbs up

  • Sharon Ong

    Ordered the kala health advanced joint tabs for my maltese and they arrived promptly with sample treats and supplement! Thanks to Jasline, brownie and I are very satisfied with this shopping experience :-)

  • Peter Wu

    Kevin and Jasline from Pawrus are my personal consultants. My Ah Boy Bacon recently had a Hip Dysplasia. Kevin not only provided me valuable information and also recommended a Pet surgeon to treat Bacon. Thank God , Bacon is recovering well and he has been enjoying playing and munching the treats and supplements recommended and supplied by Pawrus. Paws for Life. thank you Pawrus.

  • Mickey Tanaka Ling

    Very dedicated service! All products arrive fast in good condition. When my doggie had a tick attack, Kevin would provide precise information and advice. Thanks to his advice, we found a pile of eggs (goosebumps!) and could contain the infestation right away. When she started showing symptoms of arthritis, a proper product was recommended and it's been working well. Thumbs up! :)

 
  • Betty Wee

    Fantastic service, very professional. Wish I knew Pawrus much earlier.

  • 陈奕蓁 (Pearle Tan)

    Pawrus was very actively efficient, due to sudden break down of my dog's water fountain that was bought elsewhere quite sometime ago. And with a busy schedule i have. I wasn't able to get water fountain replacement within next day. But pawrus immediately deliver down next working day upon confirmation. Thumbs up for the efficency! :)

  • Katherine Lim

    Responsive and pleasant seller. Follow up and update on status of delivery item to me. Items received in order. Pleased with transaction and will repeat order when items run out.

 
  • Sharon Low

    Hard to find excellent service ! They stepped up and arranged for delivery within 24 hours when I mentioned it is urgent . Extremely polite and professional over the phone . The food supplement samples and free calendar were definitely a nice surprise and warm gesture . Will definitely use their service again .

  • Chriz Tan

    Jasmine was extremely patient with my questions and very friendly. The items I bought was well wrapped and I received it real soon. Will definitely deal with Pawrus again!

  • Gary Khoo

    Pawrus provides excellence services and unique products that are hard to find elsewhere. This is the best online store for pets and they are true pets lover. Highly recommend this online store to others

  • Kwa LiJun

    Bought the frontline plus and zoomgroom via Carousell. the seller is Super patient and nice, even though my payment was late! Service was rly efficient and they answered to all my queries! Will definitely come back here the next time I need anything for my furkid! Thanks for the free gift too! :)

 
  • Brian Chang

    Very friendly and prompt service! Thank you for the Kong toys!

  • Ho Yu Lin

    First time ordering from Pawrus. Fast and efficient delivery. Will order from them again!

  • Janice Sim

    Got my aee k9 from them. Super responsive from seller and aee k9 on promo now! Helps in my furkid skin allergies and definitely improve his appetite as my boy is a super picky kid

 
  • Sandra Aw

    Super fast and responsive troubleshooting even a year after my order. Thanks!!

  • Kelrene Foo

    Jasline from Pawrus provided us the excellent service. Our dog love the pet water fountain that we purchased. Price is cheaper compared to others also.

  • Faridah Khalib

    Seller replies were prompt. Friendly, efficient with smooth transaction.i'm happy with my purchase..loved the item very much..thank you !!

  • Sher Li

    Very responsive and polite in helping their customers on product queries, and even offering advice. Thank you!

 
  • Ng Tsan Siang

    Just to share my excellent experience w Pawrus in my latest deal w them. I placed order for an item which I need it urgently but the earliest delivery date was 5 days later. I contacted Pawrus if they can find an earlier delivery slot for my order. Kevin from Pawrus immediately help to look into my case n made special arrangement to have item delivered within the day. Kevin also provided me the delivery man contact just in case. Everything was handled very professionally n I received the item on time as promised. I would like to extend my heartfelt appreciation to Pawrus n Kevin for going the extra miles to support me. Thank u v much n will definitely deal w u again in future.

  • Patricia Ng

    From ordering to delivery no hassle at all! A good option to get our fur ball healthy food conveniently! :)

  • Max Pillai

    Very responsive and excellent service. Love Pawrus

 
  • Claodia Chan

    Great service! Requested for a earlier delivery and it was made . Came along with a nice personalised card and 2 packets of dog food sample for my dog. Great service! Will definitely buy from them again.

  • Tan Wen Li

    Fast deal and reasonable price! Thanks jasline! :)

  • Niko Fong

    Excellent service received from Jasline and Kevin! I ordered Drinkwell for my cat as it has mild UTI and it was delivered by Kevin the very same day. The fountain is from a local distributor so there's no need for a power converter. Jasline also gave great advices for cats with UTI. It's been a week since we changed from a normal water bowl to Drinkwell and my cat has been drinking much more water than before! Thank you for the wonderful experience :) <3

  • Doris Yap

    Delivery Super fast very nice staff thanks for the sample!!!

 
  • Mohd Tapir

    Got me a great product at the lowest price I've come across. Good product knowledge and Im very satisfied for the info with regards to my injured pet. Many thanks

  • Sheena Sze

    Great service ! Received a handwritten card from Jasmine explaining on the sample of The Honest Kitchen's dehydrated food. Yoyo loves it ! Definitely getting it. Delivery was fast as well. Thank you for the great shopping experience :)

  • Alina Yeo

    Excellent service, good pricing and fast delivery. Gave free dog treat samples too, altogether a great experience!

 
  • Shirley Chee

    Good value, prompt and friendly service with a personal touch. Will definitely purchase from them again when supplies run out.

  • Lee Hui

    Ordered a packet of Frontline for my dog through Shopee. Item received in great condition with really prompt and friendly replies from Kevin. Thank you for including Honest Kitchen samples for my dog to enjoy! Pleasant, honest and efficient transaction, highly recommended for all pawrents out there :)

  • Jacqueline Too

    Can always counts on Pawrus for their valuable advice for my dogs. Service is prompt and their advice genuine and helpful. Have dogs for the last 30 years, Pawrus is a go to dog shop for my dog's basic nerds!

  • Lisa Kwek

    Price wise was competitive and customer service was also prompt and friendly, highly recommend.

 
  • Mercy Yong

    Supplement ordered were delivered promptly without hassle. Really appreciate Kevin for the valuable advice regarding dogs wellbeing. The service is efficient and hope you will keep up the standard. Just another note - will be grateful if you will put a remark for items no longer available :)

  • Ashok Sreenivasan

    Great customer service and very prompt delivery

  • Sim Michelle

    Super friendly seller! Seller was very kind to provide very details steps for the use of the product which I purchase! Looking forward to my next purchase :)

 
  • Wendy-Jayne Nussey

    Great service and Kevin was really friendly. Would have no hesitation to deal with them again! :)

  • Sim Jiayi

    Awesome pair behind everything - the efficiency, empathy and wealth of knowledge! They're friendly and patient despite my constant questioning, and provide genuine advice with compassion. Really, really appreciate you guys' for your help and it's definitely my honour getting know y'all! :)

  • Kathryn Yeow

    Thank You Jasline for your super prompt reply and precious advise. Just received the parcel today(shampoo and supplement). Haha before I can open Colby already trying to dive her head in. Realise you have gave her a free bone bone.Thank you... Started her with half tablet of supplement really hope it will help in her skin. If improve I will let her try the supplement which u recommend too to build her immune system. Once again thank you very much.

  • Jason Tkw

    Very helpful and fast reply to my inquiry. Appreciate it. Will buy the drinkwell pump from you soon.

 
  • Stephanie Agnes

    I must say, their service is top notch, they responded fast and very efficient. Thank you for your great service. Highly recommended.

  • Benzi Lim

    Delivery was their priority, i like how they responded fast with my queries. Thank you.

  • Steve Wee

    Very helpful and friendly staff. Guided me to resolve my queries very patiently

 
  • Nicol Lim

    Professional service and friendly , they were really helpful in my needs ,highly recommended

  • Aljoe Sallan

    Commending Jasline! Prompt delivery! Responded to my queries for a week! Among the nicest and friendliest seller Ive come across in carousell! Highly recommended!! :)

  • Lim Gaybe

    This is the first time purchasing dog food for pawrus excellent service, thanks for a lovely card.

  • Tim Ong

    Fast delivery and good customer service. Thank you for the useful tips.

 
  • Melissa Lee

    Great products and prompt response with excellent customer service!

  • Shirley Sim

    My spouse and i was surprised to find a handwritten card with the package we ordered from Pawrus! Adding on, Jasline will follow up to ensure the water fountain we ordered are working and even reminded us to keep the receipt for 1 yr warranty. Thanks for the follow up and ensuring the issue i brought up was tackled immediately.

  • Sally Quah

    Very happy with their service. Appreciate their advice and help. As they knew that i would out of town soon, they quickly sent over my order. Thanks.

 
  • Gina Quah

    Great seller of pet supplies, really friendly and item functioned well.

  • Shirley Tan

    I was urgently looking for Richell Playpen. Pawrus service was excellent. Kevin managed to source out for me and within one day, and with his help, collected the products. I would highly recommend him to my friends. Tks Kevin .

  • Kaye Lee

    Prompt reply, reliable delivery! Just how I like it! :)

  • Arinn Jamal

    Extremely flexible and warm customer service. And thanks so much for the hand written card. A very nice personal touch. Delivery was prompt too. Thank you so much!

 
  • Stephen Lim

    The owner Jasline wrote a personal handwritten card for my pugs on my 1st purchase. It's a small gesture but it's sweet. Too bad my pugs don't require any grooming. Do you offer any pet boarding service? I would trust my dogs to be with you.

  • Sunny Lee

    Delivery and customer service is very good as compare to others online person.

  • Michelle Wong

    Two great people running this company! Lots of love for fur friends and owners. Very personalised friendly service ������ Happy dog and happy humans!

 
  • Reborn Lin

    Strongly recommand! They definitely deserve more than 5 stars! These guys basically seem to be working 24/7 and are extremely hardworking! I messaged them on weekends (an enquire only, not even a confirm order yet) and they responded really fast. My order was a really last min one during peak period (on the actual week of cny) and they delivered the next day while accommodating to my timing! Throughout the coordinations, the young duo is super friendly, polite and professional while entertaining my nonsensical requests. There's even a handwritten card from them with a personalized message! Most importantly I got my 2018 golden retrievers red packets and they aren't stingy on them! An extremely pleasant and smooth transaction and will be using them for behavior modification training for my dog after we relocate. Thumbs up!

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