If you face any difficulties, please let our Paw Protectors know and assist you through any of the methods below.

• Whatsapp/SMS/call us at +65 8223 9340
• Chat with us on Live Chat (on the bottom right of the screen)
• Leave a message here 
• Email us at wecare@pawrus.com.sg

At Pawrus, we seek to educate all Pet Parents with Comprehensive Pet Care Knowledge to provide Comfort and Health to our Pets. We provide complimentary advices as far as our experience and knowledge allows.

Of course we can. We are always available to help any pet parent in need. Simply chat with us now (on the bottom right of the screen) or leave a message for us to get back to you.

Yes, they are absolutely free of charge to anyone who asks!

Sorry! Our Pet Care Consultations are only limited to email, phone or text.

Product Ratings and Reviews tells us, and other Pet Parents, your experiences and feedback of using a particular product. This information would be useful in enabling other Pet Parents to review your opinions and evaluate if the product is suitable for their Pet before purchase.

We are open from 10am to 5pm on Mondays to Fridays. Our Customer Service Hotline is 24-Hours. so please feel free to drop us a call at any time. We apologise in advance if we do not respond immediately as we may be in the middle of a dog training class, pet grooming appointment, pet taxi ride or pet photography session with other customers.

Thus, if you need urgent assistance before 10am or after 5pm on Weekdays, please drop us an additional message at +65 8223 9340. We will review your message and get back to you as soon as we can.

We are located at 426 Choa Chu Kang Avenue 4, Singapore 680426.

No, we do not have a retail shopfront. At this moment, we do not entertain walk-in purchases. If you are interested in a product on our site, please call us at +65 8223 9340 to let us check on the stock availability before coming down!

For the benefit of our Pet Parents, we stock exclusively from local authorised distributors, as well as reputable manufacturers and distributors from all over the world.

In our bid to constantly improve to serve you better, we humbly welcome and appreciate all feedback and suggestions from you.

To see what other Pet Parents say about us, click here!

Then, feel free to leave a general review here, or on the product that you have purchased from us.

No. You do not have to register for an account before using the site. However, registered members get access to exclusive privileges such as Loyalty and Rewards Points, Subscribe and Save Discounts and more! (It's free to sign up for an account!)

You may register and log in to our site by using any one of the below two methods.

1. Website Log in: Click on Login / Register, Click on Create One and enter your Email address and Password. You will receive a confirmation email from us in the email address that you have just provided. Follow the link provided in the email to confirm. You are now logged in via your Pawrus Account.
2. Facebook Log in: Click on Login to Facebook. Accept the Terms and Conditons (We do not post anything on your wall!). You are now logged in via your Facebook Account.

At Pawrus, we treat your Pets like our own. Your Pet's information helps us to celebrate important occasions together with you, such as your Pet’s Birthday by surprising you with exclusive offers and surprises!

Please follow the steps below to update your Email Address:

1. Log in to your Account either through your Pawrus Account or via Facebook by clicking on My Account on the top right of your screen.
2. Scan for Account Information - Contact Information and Click on Edit.
3. Here, you can replace your exisitng email address with your new email address.
4. Remember to Click Save to save your changes.

Have you entered the correct email address and password?

Try the Forget Your Password option to reset your account details, or Contact Us for immediate help.

For existing customers who has already registered an account with us on the old website, we regret to inform that your account on the old website is no longer valid.

Hence, we strongly encourage you to create a new account with us here, and get a one-time signup bonus of S$5 which you can immediately use to offset your next purchase with us.

1. Simply navigate to the products that you want, add them to Cart, and Click on Checkout.
2. Your order will be processed once we receive your payment confirmation. We regret to inform that any orders that are unpaid will not be processed / scheduled for delivery.
3. Check out the Shopping Guide for more shopping tips!

1. At Step 1 of the Checkout Page, Enter the Discount Code that you have at the bottom right of your screen.
2. You should see the Discount Code being applied at the Summary Box right below it.

Yes we do. Please send in your orders to sales@pawrus.com.sg or Whatsapp/SMS +65 8223 9340. We will contact you as soon as we receive your enquiry.

Bulk orders are orders over a value of S$1,000. (before any discounts, promotions or offers)

To place a bulk order, please contact us at +65 8223 9340 or email us at sales@pawrus.com.sg. We will get back to you as soon as we have reviewed your enquiry.

The product expiry dates ranges from a minimum of 2 weeks to 3 years and more, depending on the product type. For the exact expiry date, email us at sales@pawrus.com.sg or drop us a Whatsapp/SMS/call at +65 8223 9340 with the specific product that you are looking for.

Repacking of dry food is strongly not advised by our Distributors and the Agri-Food & Veterinary Authority (AVA), as this would compromise the food quality and health of your pet. Repackaged pet food will lose the freshness during the repacking process, and the risks of contamination in an sterilized repacking environment will always be present. 

We advise pet parents to always ensure that the food is placed in its original packing and in air-tight containers. Store the air-tight containers in dry, cool and clean conditions, and away from direct sunlight. All pet food should be consumed within 2 months after it is opened. If your pet is taking longer than 2 months to finish, consider getting the smaller-sized packages to maintain the product’s freshness during consumption.

We are constantly on the search for quality products to improve the lives of our Pet Buddies. Please let us know the Brand and Product you are looking for and we will be glad to source them for you. We regret to inform that if the product you are looking for does not pass our ingredients checklist, we will be unable to procure the product for you.

Yes, you can cancel your order within 24 hours. This means that when the order is logged into our system, any cancellation within 24 hours is possible. However, a fee of 10% of your order would be imposed for administrative charges for cancellation after the 24 hours window has passed. Also, if the order has been sent out for delivery, we regret to inform that any cancellation of the order would not be possible.

Yes, you can change, remove or add products if your order has not gone out for delivery yet.

The latest time that you can inform us about a change in your product selection is at 6pm of the previous working day before your order is scheduled to be sent out.

(ie. if your order is to sent on Tuesday, 10AM - 2PM, please inform us of any changes by 6PM on Monday)

1. Go to Account Information.
2. Click on Order History.

Pawrus Singapore accepts payment by Visa, MasterCard, Paypal and Bank Transfer only. You do not need to have a Paypal account to shop with us.

Your information is absolutely safe with us. Our site is fully secured with 256-bit SSL encryption, which guarantees that your information is securely kept within our servers. Please refer to our Privacy Policy for more information.

Online Bank Transfer can be made to the following Bank Account of Pawrus Pte. Ltd.:

Bank: Oversea-Chinese Banking Corporation (OCBC, Bank Code 7339)

Account No: 609-17847-0001 (Please key in all 12 digits)

IMPORTANT: If you are transferring from a bank that is not OCBC (e.g. DBS, UOB, POSB etc.), please use FAST (what is FAST?) for an instantaneous funds transfer to our account. 

After payment has been made, kindly Whatsapp/SMS/call us at +65 8223 9340, leave a message or email us at sales@pawrus.com.sg with the following details:

Your Bank : DBS / OCBC / UOB / others

iBanking Nick (for payment via ibanking):

Transaction Reference No.:

Amount Transferred:

Date & Time:

Your Order Status will be changed to "Processing" once your Payment is Confirmed.

We regret to inform that we are unable to accept Cash or Cheque on Delivery at all. We apologise for any inconvenience caused.

For orders below S$88.00, a delivery charge of S$5/10 will apply.

A surcharge of $3 applies to orders to the Central Business District (CBD), Changi Airport, Tuas, Jurong Island and Army Camps.

CBD postal codes starts with 01, 02, 03, 04, 05, 06, 07, 08, 17, 18, 19, 21, 22 & 23.

An Example: Singapore 018881

A surcharge of S$10 will be levied on orders to Sentosa.

The surcharges are for the purposes of ERP payment, Island Entry, Parking and Administrative Costs.

Yes, we offer free islandwide delivery for all orders above S$88.00.

Unfortunately, free delivery does not apply to orders which are to be sent to the following areas:

• Central Business District (CBD)
• Changi Airport
• Tuas
• Jurong Island
• Any Army Camps in Singapore
• Sentosa

A surcharge of $3 will be levied on orders to the CBD, Changi Airport, Tuas, Jurong Island, Army Camps; S$10 to Sentosa for the purposes of ERP payment, Island Entry, Parking and Administrative Costs.

For Local Orders within Singapore:

1. SingPost SmartPac Courier in an Envelope (For Orders below 1KG)
2. SingPost SmartPac Courier in a Box (For Orders below 3KG)
3. Doorstep Courier (For Orders above 3KG)

• SingPost's SmartPac Delivery Hours are from 9AM to 6PM, Mondays to Fridays.
• Pawrus's Courier Delivery Hours are from 10AM to 10PM, Mondays to Fridays and 10AM to 6PM on Saturdays.

For International Orders outside of Singapore:

1. Singpost International Shipping (Respective charges apply according to international posting rates)

Note: All methods of delivery are 100% trackable & insured articles by Pawrus Singapore.

Delivery Time Slots (Preferred) are as follows:

• SmartPac Monday to Friday (9AM to 6PM)
• Monday to Friday Morning Courier (10AM to 2PM)
• Monday to Friday Afternoon Courier (2PM to 6PM)
• Monday to Friday Evening Courier (6PM to 10PM)
• Saturday Morning Courier (10AM to 2PM)
• Saturday Afternoon Courier (2PM to 6PM)

We regret to inform that there would not be any courier deliveries on Sunday and Public Holidays.

For an accurate update of which delivery slot you are assigned to, please SMS/WhatsApp/Call us with your Order No. at 8223 9340 during Mondays - Fridays (10AM - 6PM) and Saturdays (10AM - 1PM).

In the event of bad weather/traffic/unforeseen circumstances,  we humbly seek your kind understanding and you will be updated accordingly on the estimated time of delivery as soon as we get an update from our drivers. Thank you!

The following only applies to orders which qualifies for 'FREE SHIPPING': 

If your order is BELOW 3KG, it will be sent via Singpost SmartPac Courier within 2-3 working days from the delivery day that you have chosen. 

If your order is ABOVE 3KG, it will be sent via Courier on the delivery day and preferred time slot that you have chosen.

For example, if your order is BELOW 3KG and you have chosen Evening Courier during checkout, it will be sent to you via Singpost SmartPac Courier instead, as the combined weight of the items that you've ordered is BELOW 3KG.

In this case, the evening delivery slot that you have chosen during checkout does not apply.

Please refer to "What If I am Not Home to Receive the Delivery?" below for more info.

• SingPost SmartPac Envelope or Box (For Orders below 3KG)

For orders below 3KG (ie. Small Items such as Frontline/Revolution), your items will be sent via Singpost SmartPac Courier on the within 3 Working Days from the delivery day that you have chosen during checkout. (e.g. if you have chosen Tuesday during checkout, it may be sent on Tuesday, Wednesday or Thursday).

SmartPac Domestic Products are delivered within 2 to 3 Working Days during non-festive periods (i.e. January to September) and within 3 to 4 Working Days during festive periods (i.e. October to December) from the delivery day that you have chosen during checkout.

SingPost's Delivery Hours are from 9AM to 6PM, Monday to Friday.

If you are not at home, the article will be deposited into your mailbox and the delivery note will be signed by the Postman.

If the item is unable to fit your mailbox, our Postman will issue a delivery advice into the Recipient's letterbox. You (the recipient) can then collect the SmartPac at the Post Office as indicated on the advice within ten (10) working days from the date of the first delivery advice.

For more information, do refer to SingPost's FAQ here.

• Doorstep Courier (For Orders above 3KG)

For orders above 3KG (ie. Dog/Cat Food or large items), your items will be sent via Courier on the delivery day and preferred time slot that you have chosen during checkout.

Please ensure that someone is at home to receive the delivery at the preferred time slot that you have chosen.

Pawrus's Courier Delivery Hours are from 9AM to 10PM, Mondays to Fridays and 9AM to 6PM on Saturdays.

If you are not at home, we can choose to leave or hide the package in front of your home at your instruction, but this means that you agree to release Pawrus from all liability (including voiding any exchanges or refunds) once the order has been delivered.

If not, our friendly Paw Protectors will contact you to arrange another delivery time slot with a redelivery free of S$10.00.

Your order will arrive at your doorstep in 1 to 4 working days, depending on the location, quantity ordered and availability of the products.

SmartPac: 2 to 3 Working Days during non-festive periods (i.e. January to September) and within 3 to 4 Working Days during festive periods (i.e. October to December)

Courier: 1-3 Working Days

We fully understand that your pets might need his/her supplies urgently.

If the products that you have chosen are in stock at our warehouse, it is possible to arrange for same-day delivery within Singapore.

The cut-off timing for submitting an urgent order for same-day delivery is before 11am on working days (Monday - Saturday)

Do note that this is subjected to courier availability and is NOT a confirmation of your order.

For confirmation of your order, please kindly contact our Paw Protectors to check before placing the order, through Whatsapp/SMS/call at +65 8223 9340, leave a message or email us at sales@pawrus.com.sg.

We do not offer self-collection. Please do not place an order and then inform us that you would like self-collection.

We would suggest that you opt for delivery accordingly to the delivery method and time that you have preferred on the checkout page instead.

Thank you!

Our friendly Paw Protectors will contact you to inform you of the earliest date in which the product will come in, or if it is not available indefinitely, the most similar alternative product to the one that you have chosen, or discuss with you to prepare the next course of action for your order.

We regret to inform that we are unable to deliver to any of the offshore islands in Singapore (excluding Sentosa and Jurong Island).

For Army Camps and other addresses requiring permits for entry, the parcel will be sent to the mailroom of the respective location or signed by the receiver of the parcel at the designated location (e.g guardroom)

Yes we do. However, standard shipping charges + S$5.00 administrative fees apply.

You may refer to SingPost International Shipping Calculator for an estimate of standard shipping charges.

Kindly send in your orders to sales@pawrus.com.sg or Whatsapp/SMS +65 8223 9340 to receive a quote before placing your order.

We regret to inform that any exchange or refund would not be possible.

For the benefit of all pet parents, we meticulously check each and every single product before it is packed for delivery.

We regret to inform that we are unable to offer refunds of any kind after the order has been sent and received in good order.

However, in the case of unforeseen manufacturer defects or negligence on our part, an exchange will be possible under the following circumstances: 

Any exchange is subject to the following conditions:

• Product is found to be with a manufacturer defect upon receipt.

• Product must be returned in its original packaging, unused and unsoiled.

• Any exchange must be accompanied with its original order invoice from Pawrus.

• We will not entertain any request for exchanges due to "wrong sizes". It is the customer's responsibility to research and purchase the correct size according to the sizing guidelines mentioned on the product description.

• Customer must inform Pawrus of any defects within 3 working days of receiving the delivery.

• If the fault of the product stems from us, we will arrange for a courier to pick up the product and exchange a new one for you at our cost.

• If the fault of the product is due to user’s negligence, we regret to inform that we will not be able to offer any exchange or refund.

• Alternatively, you can bring the product to our office at 426 Choa Chu Kang Avenue 4 during our operating hours if your product fulfills the above requirements.

Please note that the following items are not accepted for any forms of Refunds, Returns and Exchanges:

• Collars, leashes and harnesses (recovery collars included)
• Wearables
• Beds of any types
• Assembled cages, carriers, enclosures, gates etc.
• Cat pee trays, litter boxes, scoops, litter
• Cat trees and/or scratchers
• Gift cards and e-gift certificates
• Sale items

Pawrus reserves all rights in the event of disputes. This list may be updated accordingly without prior notice to the customer.

The Pet Care Library is a Comprehensive Repository of Published Articles and Videos on a Wide Range of Pet Care Issues and Tips.

Besides our Team of Veterinary-Trained Professionals, Pet Trainers and Pet Groomers, we work with an esteemed group of Subject Matter Experts to provide the latest and most relevant Pet Care information.

Please tell us your Pet’s issue by contacting us and we will get back to you within 1-2 working days.

Absolutely not. The information provided by our Paw Protectors and from the articles published are merely case studies and recommended remedies that we think may solve or alleviate your Pet’s problem.

Disclaimer: Our Pet Care Consultations are not a replacement for a Consultation with an Accredited Veterinarian. Please Consult your Veterinarian for an Accurate Diagnosis of your Pet’s Health.

The Loyalty and Rewards Program is our way of saying thank you to our loyal customers for shopping with us on the site. You can accumulate points by shopping with us, registering an account, signup for our newletter and more! These points can be exchanged for coupons that can be used to offset your order! For a comprehensive list of ways to accumulate points, please visit Loyalty and Rewards Program for more information.

Every Pawrus account holder is automatically inducted into the loyalty and rewards program. Sign up for an account here and start collecting points today!

Yes. Loyalty and Rewards Points are awarded only to registered account holders.

You can accumulate points by registering for an account, posting product reviews, referring a friend, and more.

For starters, we recommend you sign up for an account to get (240 points - S$3), sign up for our newsletter (400 points - S$5) and post a short review on here (400 points - S$5) to start accumulating easy points!

You can use them at Step 4 of the Checkout Process, when you are choosing between PayPal or Bank Transfer Payment Methods.

We regret to inform that Loyalty and Rewards Points cannot be used for Subscription Orders.

Thankfully, your points will never expire. This means that you can continue to enjoy the perks offered by your points even after not using them for an extended period of time.

Please don't worry! Your 400 Loyalty & Rewards Points will be credited into your account on the day of your birthday that you have indicated under "My Account".

Sincerely, from all of us at Pawrus Singapore, Happy Birthday to you! =)

The maximum amount of your order that is payable by points, is 10%. (ie. If you make a S$88 order, the maximum amount that you can deduct your final order amount using Loyalty and Rewards Points is (S$88 x 10% = S$8.80)

Please refer to the Terms of Use (Section 5) for more information

We understand that Pet Parents buy and restock their Pet Supplies on a regular basis. Thus, we aim to provide further discounts and convenience for you with the option to subscribe, and save! To begin, simply select the order frequency of your choice, sit back and receive your order! Please refer to the Subscribe and Save Program for more info.

Charges to your credit card would be made only when the order is processed to go out for delivery (this would be automated via Paypal.)

We do not charge your card in advance for any orders that has not been processed/delivered.

You do not need to pay a single cent to use the subscription service. In fact, you get more discounts on your chosen product(s) if you subscribe and save with us.

Charges will only include the product costs as well as delivery charges (if applicable) for that particular delivery.

There is no minimum subscription period that you must sign up for. However, please refer to the Subscribe and Save Program for more information.

Yes, you may edit or cancel your commitment from the Subscribe and Save Program at anytime. You may choose to edit/cancel your subscriptions from your Account Information Panel or Contact Us to edit/cancel your subscriptions.

Subscribe and Save and Regular orders will receive the same stocks from our respective suppliers.

Please refer to the Terms of Use (Section 5) for more information.

All Dog Training Classes are Conducted by Kevin Yeo, Chief Trainer of Pawrus Dog Training Academy, BBA, CPDT-KA, KPA CTP, Former Military Working Dog Trainer, Singapore AVA-Accredited Dog Trainer.

Puppy Start Right Preschool (6 Weeks), Senior Canine Champions (4 Weeks) and Positive Handling and Conditioning (3, 6 and 10 Weeks) are co-taught by Jasline Aiw, Chief Groomer of Pawrus Pet Grooming Studio, BBA, C Class.

Our Certified Professional Dog Trainer uses Force-free, Science-based Dog Training Techniques to Train your Pet. More information here.

Private Training Classes are conducted at the comfort of your home.

Group Training Classes will be conducted at the venue specified on the course that you've signed up for.

Training Classes can be conducted in fluent English, Mandarin or Hokkien.

Classes in Japanese are available on a request-only basis.

We will need:

• A small bowl of bite-sized treats. We will use this to train your pet during class.
• Your happy and healthy pet!

Training Classes are conducted every day of the week.

Mon - Fri (Weekdays): 9am 11.30am 2pm 4.30pm 6.30pm 8.30pm
Sat - Sun (Weekends): 9am 11.30am 2pm 4.30pm
Public Holidays: No lessons are conducted

Subject to a first-come-first-serve basis.

Weekend Slots tend to get filled up the fastest, followed by Weekdays Evening Slots.

Please SMS / WhatsApp / Call us in advance to find out if slots are available for the dates that you prefer.

There is no guarantee that your pet will be trained perfectly.

However, for most pets, we can guarantee that we will put in our best effort to teach, shape and incorporate routines to create the perfect pet for you.

However, students who do not follow the practices taught in class might take a longer time to see results.

So far, our success rates in all of our classes has been 100%. Check out what our Graduates say on Facebook here.

We are usually fully booked two weeks ahead. Thus, please do call us for an appointment as soon as it is required.

For festive periods like Chinese New Year, Christmas, etc., we are usually booked three weeks ahead.

In those cases, please do call us for an appointment as soon as it is required.

Typically, a Dog Training Class will be 1 hour long.

We typically do not stretch lessons beyond 2 hours to minimise focus fatigue for both our dog and human clients.

Payment is to be made in the form of Bank Transfer to our Company Account before training classes are conducted.

Please refer to "How do I make a Bank Transfer" for accurate instructions on how to proceed with Payment.

Payment has to be made at least three business days before classes begin to confirm your successful enrolment.

Payment by Paypal will incur an additional 4.5% Paypal transaction fee on top of the prices for the training classes, which will be collected before classes begin.

You will be issued with an official receipt during your first class.

We regret to inform that no other exceptions will be entertained.

Yes, there are! Please contact us at +65 8223 9340 and we will be pleased to introduce you our packages!

For a puppy between 2-6 months old, we recommend Puppy Start Right Preschool. More info here.

For a puppy between 6-12 months old, we recommend Good Dog Manners or Good Dog Manners+ Class. More info here and here.

For a dog between 1-7 years old, we recommend Good Dog Manners or Good Dog Manners+ Class. More info here and here.

For a dog more than 7 years old, we recommend Senior Canine Champions Class. More info here.

Yes, absolutely. Please visit our dog training page and view our classes here.

Yes. We will try our best to accomodate everyone to ensure that everyone achieves success with their dog. Please let us know what disability you have and we will find a way to work around it together with you.

All Pet Grooming Sessions are Conducted by Jasline Aiw, Chief Groomer of Pawrus Pet Grooming Studio, BBA, C Class.

Our Certified Professional Pet Stylist uses Low-Stress Grooming Techniques to Groom your Pet. More information here.

Grooming Sessions are conducted at Pawrus Pet Grooming Studio in Choa Chu Kang or at the comfort of your home.

For Grooming Sessions done at your home, we would need:

• A Small Space (min. 1.2m x 1.2m) to Setup a Grooming Table
• Access to an electrical outlet for grooming equipment (e.g. clipper, grinder, blower).
• Access to a water outlet or shower for showering your pet.
• Fresh, clean and dry towels for each pet. This is to maintain the highest level of hygiene and to prevent cross-contamination of diseases.
• A small bowl of bite-sized treats. We will use this to keep the session for your pet low-stress and enjoyable.
• Your happy and healthy pet!

Usually, we will try our best to do a clean-up of all furs and debris left behind after grooming. We will also hose-down the area used, if possible. It is recommended that the customer do another round of thorough cleaning to get rid of any remaining debris.

For most pets, the recommended interval is between 2-4 weeks.

There is no guarantee that your pet will be groomed perfectly.

However, for most pets, we can guarantee that we will put in our best effort to clean and shape your pet’s fur.

However, Pets that are difficult to handle or unwilling to accept our handling practices will take a longer time for grooming and will incur additional charges for the extra time taken.

If we are unable to groom your pet due to aggression or other factors, we will not charge for the grooming services. However, transport and handling fees will still apply.

We are usually fully booked one week ahead. Thus, please do call us for an appointment as soon as it is required.

For festive periods like Chinese New Year, Christmas, etc., we are usually booked three weeks ahead.

In those cases, please do call us for an appointment as soon as it is required.

A Pet Grooming Session will take between 1-3 hours to complete, depending on the type of services rendered and the size of the dog.

Payment is to be made in Cash to our Pet Stylist at the start / right after each Grooming Session.

We regret to inform that no other exceptions will be entertained.

The transport charges are for the transportation of equipment to and from your home.

Parking, Island Entry and ERP charges are also included as part of the transport charges.

Yes, there are! Please contact us at +65 8223 9340 and we will be pleased to introduce you our packages!

We hope to seek your understanding in giving us ample notice should you wish to cancel or reschedule an appointment. This is due to the limited timeslots in a day and the difficulties in scheduling appointments to fill up vacant slots in the last minute.

Should you wish to cancel or reschedule an appointment, the following Cancellation Charges applies:

24 hours or more before appointment - No charge
12 to 24 hours before appointment - $15 per pet / slot
12 hours or less before appointment - $30 per pet / slot

Cancellation Charges would be collected before the booking of your next appointment.

Should you cancel more than 3 times in a single calendar year, we apologise in advance that we would no longer be able to accept your booking.

Owners are welcomed to accompany your pets on the ride for no additional charges.

It is not compulsory for your pets to be accompanied by human companions, so long as they are kept in carriers for their safety.

However, additional handling fees applies for visits to the Vet or the Groomer without the owner past the allocated grace timing period.

We are usually fully booked one week ahead. Thus, please do call us for an appointment as soon as it is required.

For festive periods like Chinese New Year, Christmas, etc., we are usually booked three weeks ahead.

In those cases, please do call us for an appointment as soon as it is required.

Payment is to be made in the form of Bank Transfer to our Company Account before a Pet Taxi Slot is confirmed for you and your Pet.

Please refer to "How do I make a Bank Transfer" for accurate instructions on how to proceed with Payment.

Payment has to be made at least one business day before your Pet Taxi Ride. (Except for Emergency Cases)

We regret to inform that no exceptions will be entertained.

Clean-up fees are to cover our cost in outsourcing the clean-up process to an external professional cleaner to clean up the van before taking our next customer.

Clean-up fees applies for pets with fleas and ticks, urine, vomiting and/or defecation during the ride.

In addition, we reserve the right to charge any damages incurred during the ride by the owner(s) or the pet(s) to the pet taxi hirer.

Rides are additionally charged for surcharges outside of our regular operating hours, emergency trips, additional waiting time, same-day booking, vet handling trips, ERP, Sentosa entry fees and professional cleaning fees. (if applicable)

Yes, there are! Please contact us at +65 8223 9340 and we will be pleased to introduce you our packages!

There is no insurance coverage for pets, only for the humans who are riding on board our Pet Taxi.

When you ride with an UberPets or PetMate Driver, you are getting a run-of-the-mill pet owner, or a private-hire driver who is licensed and trained to ferry humans.

They are not trained to handle any sort of pet-related emergencies, nor are they trained in any pet-handling matters.

When you ride with us, you are riding with a true pet professional that is trained, certified and skilled to handle pet-related emergencies.

Besides price, the quality of care provided before, during and after the pet taxi trip will have long-term effects on the pet's orientations' towards vehicular transport.

We aim to make the trip for your pets' as pleasant and low-stress as possible - each and every time.

 • Hort Park

 • Botanic Gardens

 • Canterbury Road

 • Marina Barrage

 • Tuas Lalang Fields or

Suggest to us a location, and we'll see if we can make it work!

We do not provide any make-up or costumes for humans and animals.

We usually deliver our pictures within 2-4 weeks after the photography session is concluded.

We are usually fully booked one week ahead for other assignments. Thus, please do call us for an appointment as soon as it is required.

For festive periods like Chinese New Year, Christmas, etc., we are usually booked three weeks ahead for other assignments.

In those cases, please do call us for an appointment as soon as it is required.

Typically, a Pet Photography Session will be three-hours long. We typically do not stretch sessions beyond 3 hours to minimise fatigue for both our dog and human clients.

Payment is to be made in the form of Bank Transfer to our Company Account before a Pet Photography Session is confirmed for you and your Pet.

Please refer to "How do I make a Bank Transfer" for accurate instructions on how to proceed with Payment.

Payment has to be made at least three business day before your Pet Photography Session.

We regret to inform that no exceptions will be entertained.

Surcharges will be charged on a pro-rated basis.

Sure! We would love to have you on board our fantastic pack! Check out Career Opportunities for any Current Job Vacancies on our Pack.

Yes, we would love to partner with you. Please email us at biz@pawrus.com.sg with the necessary details and let's start simplifying our pets' health together!

We are extremely grateful and honoured to be considered for a brand feature by you! Please email us at biz@pawrus.com.sg with the necessary details to get started!

No. We do not sell Pets. Getting a Pet is a lifetime commitment and not something that you should do on a whim or fancy. Please discuss with your family members about any shared responsibilities before proceeding to get a Pet. If possible, there are hundreds of pets that are available at adoption centers island-wide. Please consider adoption over purchase, as your kindness can give these pets a forever home of love and care which they so desperately need.

Check out where you can adopt a pet here.

We would like to say "...our team of managers, executives, etc." but in reality, Pawrus is a small company that is run by a few, but extremely dedicated pet care professionals.

Check out the humans and pets who run the site here to find out more about us.